Return or exchange goods bought from Camisera Clothing upto 14 days.
NO HASSLE RETURNS POLICY
Should your item not yet have been
dispatched to you have the right to cancel your order immediately at no cost to
you.(All orders received before 12pm Monday to Friday 11am Saturday are
dispatched same day.)
Should your order have been received
and you wish to return for exchange, simply email sales@camisera.co.uk and advise what item it is that you would like to exchange it for.
Please include the invoice from
in the parcel you received with the goods, or your name and order number ,
so that we know who they are from.
When we get the goods back we will
issue a full refund for the price of the goods returned.
Our only stipulation is that they are
in a re-saleable condition.
- The
tags have not been removed
- The
garment has not been worn or damaged
- The
packaging is returned unripped and re-usable
Upon receiving the goods returned in
satisfactory re-saleable condition we will issue the refund (or send out an
exchange) within same day of receipt (Monday/Saturday), and you will see the
credit on your card after 3 or 4 working days. Although we issue the
credit straight away it takes this length of time to work its way through the
banking system.
A refund will show on your card under
our company name: Camisera Clothing.
- Please
ensure that you wrap the package securely.
- For
your own protection, we recommend that you send your package by Royal Mail
Special Delivery service because, Royal Mail special delivery insures the
goods up to £500 ,This cover can be increase to £1,000 by paying a small
premium, Royal Mail recorded delivery only insures the goods up to £39.
- We
cannot be held responsible for packages lost or damaged in the post.
- Except
where the goods you return are faulty or damaged, the cost of returning
the goods to us is your responsibility .
- All
inital postage and packaging costs will be retained by the seller.
- This
does not affect your statutory rights as a consumer.
Complaints Procedure
All queries should be emailed to sales@camisera.co.uk and we generally deal with all queries within 3 hours. If we
need to investigate your query further we will advise you.